Once your order has been despatched you will recieve an email with the tracking details and a link to track your order. All orders are sent with a royal mail tracked service.

If you need any help our customer service team are available by contacting them at support@theharehill.com

If a product on our site is out of stock, you can sign up to our notification service, which will send you a message when the item becomes available again. Just click the “Notify me” button on the product page and we will send you an email when it is back in stock.

If you have purchased a product from Harehill that does not meet your expectations, email us at support@theharehill.com, attaching detailed photos of the issue, together with a description and your order number. We will then process your complaint as quickly as possible.

If you have purchased a product from one of our retailers, you need to take the product back to the shop to initiate the warranty procedure. Remember to take the retailer’s receipt for your purchase with you.

If your order has failed to arrive as expected, please use Track & Trace to check its shipping status. If you still have questions about the shipment, email support@theharehill.com. Remember to tell us your order number, so we can investigate where the package has got to.