Returns Policy

You have 30 days from the date of receiving your order to return any item(s) for a full refund. Please note that gift cards are not eligible for returns.

Please ensure items are in pristine, unworn condition with all original packaging intact. Items must be free from pet hair, mud, marks or debris and in a fully resaleable condition. Any items that show signs of wear or have been washed cannot be accepted and will be returned to you. Thank you for your care.

How to Return

1) Download your returns form Here. Please print and fill in all relevant information and then place it in your returns parcel.

2) Package your items and carefully secure the parcel to avoid damage in transit.

3) Post your parcel to the following address using a Royal Mail Tracked service (e.g. Royal Mail Tracked 48) and don't forget to retain your Proof of Postage. Please do not use DPD or Evri, these services are often unreliable.

Harehill
Unit 1, Harebarrow House,
Alderley Road,
Over Alderley,
SK10 4SW

Exchanges

If you'd like to exchange your order for another size, we may not be able to guarantee your size is available, therefore the quickest way to guarantee its availability is to create a new order and return your existing order to us. This way your order will arrive much faster. Pre-Orders may not be eligible for an exchange if stock is limited.

If you used a discount code for your original order, we will honour it for your exchange. Please email support@theharehill.com and we will refund the value of the discount.

Returns Processing

Customers are responsible for their return until it reaches us. Once we have received your return, we will inspect the item and notify you via email on the status of your refund. Please allow 7-10 business days for us to process your refund once we have received your return. Please note, we do not refund the original shipping charges on orders.

Contact Us

If you have any questions, please don't hesitate to contact our customer support team at support@theharehill.com.