We hope you are satisfied with the quality of your product, however if you encounter
a manufacturing fault with the product you purchased please read our warranties
guidance.

How to raise a claim:

To start a claim, you must contact us at support@theharehill.com and provide the
following:

• Full name, email address and order number
• Description of the fault or issue
• Details of activities which lead to the fault
• Details of how you washed and cared for your Harehill item
• Images of the item in clean condition with no mud or dirt of
  • the full item;
  • a close up of the fault(s)
  • a photo of the item label including product codes

If you encounter any of the following on arrival of your order, you must inform us
immediately.

Warranties do not cover:

• Self-inflicted damage such as holes or snagging due or wear and tear or from
  barbed wire, thorns or bushes, burn holes from sparks nor any punctures.
• Material leaks due to holes or cracks
• Damage due to incorrect care and maintenance of the product
• Items modified or repaired by a third party